Frequent Asked Questions
smart Account
smart ID
What is the smart ID? What advantages does it offer me?
Your smart ID is the central login ID that is required for all interactions with smart. You can also use the smart ID to check your order / voucher history or change your personal details on the website. In the future the vehicle will be linked to the smart ID, as well as the mobile app. More information can be found here
Creating an account
How do I create a smart account? What is the process?
You can create your account here. Only a few details are required to set it up. The smart account creation process consists of four main steps:
Access account creation form on website.
Fill-out registration form including title, first name, last name, e-mail (for business customers, company name and VAT number are required) and agree to Privacy Statement and smart ID Terms of Use by submitting the registration button
Once you receive the confirmation mail, it is important that you verify e-mail address by clicking respective button. If you have checked the box to allow communications, then you will need to confirm this through the separate e-mail.
smart ID is created and can be used for e.g. purchasing products. Details can be found in the Terms and Conditions
How do I create a business account?
You can create your account here. Only a few details are required to set it up. The smart account creation process consists of four main steps: Access account creation form on website.
Fill-out registration form including title, first name, last name, e-mail, company name, VAT number, upload proof of business documents and agree to Privacy Statement and smart ID Terms of Use by submitting the registration button. Our Customer Engagment Centre will confirm your detail and contact you in case of any queries.
Once you receive the confirmation mail, it is important that you verify e-mail address by clicking respective button. If you have checked the box to allow communications, then you will need to confirm this through the separate e-mail.
smart ID is created and can be used for e.g. purchasing products.
Details can be found in the Terms and Conditions
Is the creation of an account mandatory if I want to order a smart #1?
Yes, having a smart account is required to order a smart #1. This smart account will not only help make payment easier for you, but will also customise your whole experience.
Password
Can I reset my password in the account settings? / How can I reset my password?
You can reset your password in the personal details section on My Account.